Terms and Conditions

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Welcome to Get Complete Maintenance and Repair ("we," "our," "us"). By using our website www.getcompletetx.com (the "Site") or engaging with our services, you ("you," "your," or "Customer") agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

 

1. Acceptance of Terms
By accessing or using the Site, you agree to abide by these Terms and Conditions and any other terms or policies referenced herein. If you do not agree with these terms, you should not use the Site or our services.

 

2. Changes to Terms
We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Any changes will be posted on this page. It is your responsibility to review these Terms regularly.

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3. Services
Complete Plumbing and HVAC Service LLC, doing business as Get Complete Maintenance and Repair, provides plumbing, HVAC, electrical, appliance repair, and handyman services to residential and commercial customers across the state of Texas. Detailed descriptions of our services are available on the Site.

 

4. Use of the Site
You agree to use the Site only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit the use of the Site by any third party.

 

5. Customer Responsibilities
You are responsible for providing accurate and complete information when requesting services or submitting inquiries. Failure to do so may result in delays or the inability to provide services.

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6. Payment Terms
Payments for services provided by Get Complete Maintenance and Repair are due as outlined in the service agreement. We accept credit cards, ACH, and checks. For detailed payment instructions, refer to the invoice or service agreement.

 

7. Scheduling and Cancellations
Once a service request has been scheduled, you will be notified of the date and time. We understand that sometimes changes are necessary; therefore, we ask that cancellations or rescheduling requests be made at least 24 hours in advance.

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8. Warranty and Limitations of Liability
Our services are backed by a warranty for 30 days. We make no other warranties, express or implied, except as provided in the service agreement. Our liability is limited to the total cost of the service provided and excludes any indirect, incidental, or consequential damages.

 

9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

 

10. SMS Notifications
Get Complete Maintenance and Repair will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. For more details, please review our Privacy Policy & Terms and Conditions.

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11. Intellectual Property
All content, including text, images, graphics, logos, and software, on the Site is the property of Get Complete Maintenance and Repair and is protected by applicable intellectual property laws. You may not use, copy, or distribute any of the Site’s content without express written consent.

 

12. User Content and Feedback
By submitting content to the Site, including but not limited to reviews, feedback, and testimonials, you grant Get Complete Maintenance and Repair a non-exclusive, royalty-free license to use, modify, and publish that content on the Site or in other marketing materials. You acknowledge that any content submitted is your own, does not infringe on the rights of others, and complies with applicable laws. We reserve the right to remove any content that violates these terms or is deemed inappropriate.

 

13. Indemnification
You agree to indemnify and hold harmless Get Complete Maintenance and Repair, its officers, directors, employees, agents, and affiliates from any claim, demand, loss, or damages (including legal fees) arising from your use of the Site or our services, or any violation of these Terms and Conditions.

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14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the state of Texas. Any disputes shall be resolved in the courts located in Austin, Texas.

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15. Limitation of Liability
In no event shall Get Complete Maintenance and Repair be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use or inability to use our services.

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16. Force Majeure
We are not liable for failure to perform our obligations when such failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, strike, or governmental regulations.

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17. Termination
We reserve the right to suspend or terminate access to our services or the Site, without prior notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users or the business.

 

18. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:

Complete Plumbing and HVAC Service LLC
d/b/a Get Complete Maintenance and Repair
17020 S I-35 Frontage Road, Unit H, Buda, TX 78610
Phone: 737-312-7905
Email: service@getcompletetx.com