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Privacy Policy of Complete Plumbing and HVAC Service LLC (d/b/a Get Complete Maintenance and Repair)

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Complete Plumbing and HVAC Service LLC (d/b/a Get Complete Maintenance and Repair) (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, share, secure, and eventually delete the information we collect from and about visitors to our website and our customers. We value your privacy and are dedicated to safeguarding your Personal Information. If you have any questions about this Policy, please contact us using the details in the “Contact Us” section below.

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I. Scope of This Policy

This Policy covers both our online and offline data collection practices. It includes information collected through our website and during in-person interactions with customers, among other forms of communication. Note that this Policy excludes any affiliates or related entities of Complete Plumbing and HVAC Service LLC (d/b/a Get Complete Maintenance and Repair) that maintain their own distinct privacy policies. However, it applies to all websites and services referencing this Policy.

By continuing to use and visit our websites, you agree to the terms outlined in this Policy. If you do not consent, please exit this website and close your browser.

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II. Definitions

• Customer: A natural person who engages our services.

• Personal Data: Synonymous with Personal Information.

• Personal Information: Any data that relates to an identified or identifiable individual, collected from our customers and visitors. Examples include names, addresses, email addresses, IP addresses, or other identifiers obtained from cookies.

• Sensitive Personal Information: Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, financial details, or data concerning health, sex life, or sexual orientation.

• Visitor: A natural person who accesses and interacts with our website.

• You or Your: Refers to customers or visitors.

• Website(s): Includes our website and all affiliated service expert websites.

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III. Information Collection from Visitors

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a. Information Provided by You

When registering for membership or scheduling a service appointment online, we collect personal information such as names, addresses, email addresses, and phone numbers. If purchasing products or services, additional information, including banking or credit card details, may be required. Providing feedback or participating in surveys also involves sharing personal information.

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b. Information Collected on Our Website

We utilize various technologies to gather information directly from visitors or their devices. Automatically collected information may include IP addresses, browser types, cookie data, and more. Online chat interactions, online payments, online credit applications, and cookie usage are all elements of data collection.

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c. What Personal Data We Collect and Why We Collect It

• Comments: When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

• Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

• Contact Forms: We collect the personal information you provide via contact forms, such as name, email, and phone number.

• Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

• If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

• Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

• Analytics: We use analytics tools to track and analyze website usage and user behavior.

 

IV. Information Collection during Service Calls and In-Person Visits

Additional personal information may be gathered during service provision, such as payment details and information about additional service needs. Observational data relevant to future service appointments may also be noted, e.g., if pets are present.

 

V. Information from Affiliated Companies and Service Providers

Personal information may be obtained from corporate affiliates or service providers to whom visitors have directly provided data.

 

VI. Information from Third Parties

Data may be obtained from third-party sources like data aggregators or vendors to enrich existing customer profiles.

 

VII. Purpose of Information Collection

Information is collected for various reasons, including:

• Website maintenance

• Account management

• Marketing

• Service provision

• Customer service improvement

• Legal compliance

 

VIII. Data Retention

Personal information is retained only as long as necessary for the stated purposes or as required by law.

 

IX. Non-Sale of Personal Information

Complete Plumbing and HVAC Service LLC (d/b/a Get Complete Maintenance and Repair) does not sell collected personal information or engage in cross-contextual advertising.

 

X. Sharing of Personal Information

Personal information may be shared as necessary for service provision, legal compliance, fraud prevention, or corporate reasons. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

XI. Data Security Measures

We employ robust physical and IT security measures to protect personal information, including firewalls, encryption, and access controls. We encourage users to maintain secure account information and promptly report any cybersecurity concerns. For further inquiries regarding our cybersecurity practices, please contact service@getcompletetx.com.

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XII. Your Rights Over Your Data

You have the right to request access to the personal data we hold about you and to request that we erase any personal data we hold about you. If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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XIII. SMS Notifications

Get Complete Maintenance and Repair will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. For more details, please review our Privacy Policy & Terms and Conditions.

 

XIV. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Complete Plumbing and HVAC Service LLC (d/b/a Get Complete Maintenance and Repair)
17020 S I-35 Frontage Rd, Unit H, Buda, TX 78610
(737) 312-7905
Email Address: service@getcompletetx.com